Frequently Asked Questions (FAQ)

About The Heart of Matisse

What is The Heart of Matisse?
The Heart of Matisse is a nonprofit organization inspired by the love and compassion of a golden retriever named Matisse. Our mission is simple — to keep pets and their people together by providing food, supplies, and community support when times get tough.

Where are you located?
We’re based in Pennsylvania, but our efforts extend through local drives, events, and partnerships that reach families in surrounding communities.

Is The Heart of Matisse a registered nonprofit?
Yes!The Heart of Matisse is a registered Pennsylvania nonprofit dedicated to helping pets and families in need. We are currently pursuing 501(c)(3) charitable status with the IRS. Donations made during this time are deeply appreciated and will directly support our early outreach efforts, though they are not yet tax-deductible.

Getting Help

Who can request assistance?
Anyone facing financial hardship or temporary challenges who needs help feeding or caring for their pet can reach out through our Get Help page.

What kind of assistance do you provide?
We primarily offer pet food and essential supplies like leashes, bowls, and litter — based on donations and availability.

How long does it take to hear back after submitting a request?
We typically respond within 2–3 business days. For urgent needs, please note that in your message and we’ll do our best to prioritize your request.

Donations

Can I donate pet food or supplies?
Absolutely! We accept unopened pet food, treats, and basic supplies. Visit our Partner page to coordinate drop-offs or drives.

Can I make a monetary donation?
Yes — and every dollar helps! You can donate securely through our website. All funds go directly toward feeding and supporting pets in need.

Are my donations tax-deductible?
Yes. You’ll receive a receipt for any monetary donation for your records.

Volunteering

How can I get involved?
Visit our Volunteer page to sign up! There are opportunities for sorting donations, assisting at events, delivering supplies, or spreading awareness online.

Is there an age requirement to volunteer?
Volunteers under 18 are welcome with a parent or guardian present. We’ll have age-appropriate opportunities listed at each event.

Do I need special skills or experience?
Not at all — just a compassionate heart and willingness to help. We’ll match you with roles that fit your comfort and schedule.

Partnerships

I represent a business or organization. How can we help?
We’d love to collaborate! Visit our Partner page to learn how you can host food drives, sponsor events, or donate supplies.

Can you attend or co-host community events?
Yes! We often participate in local fairs, fundraisers, and awareness events. Reach out through our Contact page to discuss your idea.

General

How can I share my story or thank The Heart of Matisse?
We love hearing from our community! Send us a message on our Contact page — your story might even inspire others to get involved.

How can I stay updated on events and drives?
Subscribe to our newsletter or follow us on social media for updates, volunteer opportunities, and heartwarming success stories.

If you didn’t find what you’re looking for, please reach out through our Contact page — we’re happy to help.